Support & Help Desk

Before You Submit

Common Questions

Check here first — you might find your answer instantly.

How do I reset my cPanel / hosting password?

Log into your account at freedomusa.net, go to Account → Services, and click "Reset Password" next to your hosting plan. If you're locked out, submit a ticket below with your account email.

My website is down — what do I do?

First check freedomusa.net/status for any known outages. If your site is down and there's no active incident, submit a High Priority ticket immediately and we'll investigate within 30 minutes.

How do I access my n8n instance?

Your n8n instance is accessible at the subdomain we set up for you (e.g., n8n.yourdomain.com). Login credentials were emailed when your account was provisioned. Submit a ticket if you need a password reset or can't find your credentials.

How do I cancel or downgrade my service?

Submit a ticket with the subject "Service Change Request" at least 5 business days before your next renewal date. We'll process changes promptly and confirm via email.

How long does ticket response take?

High Priority: Within 30–60 minutes (24/7)
Medium Priority: Within 2–4 hours (business hours)
Low Priority: Within 1 business day
Business hours: Mon–Fri 8am–8pm ET, Sat 9am–5pm ET

Can I request a backup restore?

Yes. Submit a ticket with the subject "Backup Restore Request", include the date you'd like restored to and the specific files or databases affected. We perform daily backups and can restore from up to 30 days ago on most plans.

Business Hours (Eastern Time)

Mon – Fri: 8:00 AM – 8:00 PM

Saturday: 9:00 AM – 5:00 PM

Sunday: Emergency support only

High priority tickets are monitored 24/7.

Submit a Support Ticket

We'll respond via email and SMS (if opted in).

Ticket Submitted!

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We'll respond based on your priority level.
You can reply to the confirmation email to add more info.